Guarantees

Guaranteed Getaway - Introducing the Super-Inclusive Guaranteed Getaway. An iron-clad commitment, from us to you, that your SuperClubs vacation will be everything you expect it to be ... and so much more. This is not something we take lightly. It is a solemn pledge to ultimate guest satisfaction and a strong statement of the confidence we have in our product.

Satisfaction Guarantee - We want you to be satisfied with your vacation. In fact, we guarantee it. If you're unhappy just tell the General Manager before your second night. If the General Manager can't make it better, they'll give you a credit voucher for the entire value of the unused portion of your hotel stay, good for up to one year at any other SuperClubs resort. With 9 spectacular resorts in the Caribbean, we're confident one is perfect for you.

Jamaica Sunshine Guarantee - Every day is SUN day at Jamaican SuperClubs! Its simple. For each and every day the sun doesn't show its face during your stay in Jamaica, we'll issue a credit voucher equal to that day's Super-Inclusive Room value, good for one year towards another SuperClubs vacation. At each resort the Water Sports Director will make each days official Sunshine determination. On those rare occasions when the Jamaica Sunshine Guarantee is declared, please ask the front desk for your Sunshine credit voucher.

No Hurricane Guarantee - Should a hurricane happen to strike the resort, guests will receive a reimbursement for the total value of disrupted nights. In addition, a voucher for a future stay will be issued for the same number of disrupted nights for use during the same month the following year, excluding airfare.

FAQs

Q: How much money should I bring?
A: One of the best parts about a SuperClubs Super-Inclusive vacation is the fact that once you're here, you won't need to spend another penny. However, should you decide to visit some of the local attractions or take advantage of some of the outstanding bargains, you will need money, We will be happy to exchange currency on the premises. The Jamaican dollar is the legal tender in Jamaica. The Bahamian dollar is the legal tender in The Bahamas. The Brazilian Real is the currency in Brazil. Most merchants will accept US dollars or traveler's checks, as well as major credit cards like Visa, MasterCard and American Express.

Q: Are there departure taxes from SuperClubs locations?
A: All departing guests are required to pay a departure tax upon leaving the airport. This is a country/government tax.

Q: Do you have anywhere I can keep valuables? 

A: Every room at every SuperClubs resort is equipped with a safe deposit box. We advise all guests to store their jewelry, cash and other valuables in this secure place. SuperClubs cannot be responsible for lost or stolen items.

Q: Are there any medical facilities at SuperClub?
A: A registered nurse with regular office hours is on the premises at every SuperClubs resort. In the event of a medical emergency, a qualified medical doctor is on call 24 hours a day. If a doctor is called there will be a charge. Guests with any pertinent medical information or specific medication needs are asked to notify SuperClubs in advance.

Q: What electric current do you work on? 
A: 110 volts, 50 cycles in Jamaica and 110 volts, 60 cycles in The Bahamas, 110-volt and 220-volt in Bahia, Brazil. Plugs are of the 2-pin type. Hair dryers are provided in every room.

Q: What are the average temperatures?
A: Pack light! The weather in Jamaica is delightful all year long. Daytime averages: 82f, 28C. Night time averages: 72F, 22C.

Q: Do I need proof of Citizenship?
A: A certified copy of a birth certificate or a current passport is acceptable proof of citizenship for US and Canadian citizens. All others must have passports. Please check with your travel agent for any other necessary visa or documentation requirements

Q: Are there any gift shops on the premises?
A: If you're looking to bring back more from your vacation than a lifetime of memories, try your SuperClubs gift shop. You'll find a wide assortment of wonderful gifts for those special people you left behind.

Q: What about gift baskets?
A: SuperClubs will be happy to arrange a special gift to welcome your special friends to their dream vacation. Choose from a variety of fruit assortments, flower arrangements and champagnes. Just contact our reservations department at 1-800-GO-SUPER (or 954-925-0925) at least one week in advance so we can take care of everything.

Q: Are there any laundry services at Hedonism II?
A: All rooms are equipped with an iron and ironing board, but we'll be happy to take care of all your laundry and dry cleaning at a reasonable charge. Just be sure to contact the housekeeping department and they will have our items returned to your room in 24 hours.

Q: Should I bring my own golf clubs?
A: If you are a golf fanatic, you may want to bring your own clubs. Otherwise you can rent them for a reasonable charge.

Q: How much do I tip?
A: Tipping is simply not permitted at SuperClubs. We cannot emphasize this enough. Your courtesy, respect and a sincere 'thank you' are all we ask. However, tipping is customary for all airport baggage personnel, cab drivers etc.

Q: What is the dress code?
A: Don't panic, it's your vacation so dress like it. We recommend light clothing and plenty of shorts, swimsuits and cover-ups. However, gentlemen will need slacks and a dinner jacket for our more formal restaurants. And if you plan to play golf, tennis or workout, make sure you have the appropriate attire. We suggest one large suitcase and a comfortable carry on bag for essentials.

Q: What kind of special events do you have?
A: Part of the fun of a Hedonism vacation is letting go and joining in. We'll help you get dressed up on toga night or dressed down for the pajama party. If you have a talent you want to show off, bring whatever you need from home. No matter what, go out there and have fun!

Q: Should I bring my tennis racquet?
A: Tennis racquets and balls are provided, but if you play best with your own, bring it.

Q: Is Scuba Diving Included?
A: At the resorts where scuba is included, we will happily provide all necessary Scuba gear but you're free to bring your own equipment. If you are qualified, bring an international 'C' card or a certificate from an internationally recognized dive school. If not, you will have to take a swimming test. After passing, you will need to have a current diving medical certificate or obtain on form a local physician. We can arrange this for a small charge.

Q: Do you have cameras and film?
A: Take a picture and make your SuperClubs vacation last longer. Don't forget to check your camera before you leave home. But if you have a problem. Batteries, film and disposable cameras are available at the resort gift shops.

Q: What distance are churches from SuperClubs resorts?
A: Catholic and Episcopalian (Anglican) churches are situated within short driving distances of all SuperClubs resorts. In major cities Protestant and Presbyterian Churches are also nearby.

Q: How will I get from the airport to Hedonism II?
A: Why drive when you can fly? For a reasonable fee, you can fly in style from the Montego Bay airport to Negril or Ocho Rios. These fast, convenient flights will help give you a perspective of Jamaica's breathtaking geography. Dramatic aerial tours can also be arranged for a charge.

Q: What kind of sun protection do I need?
A: It gets hot beneath the Caribbean sun, so we recommend you come prepared. Be sure to bring strong protection against the sun:

• sun screen
• suntan lotion
• sun glasses
• hats & visors

Whatever you need can be purchased at the resort if you happen to leave them at home